FAQ

Answers to Your Questions About Outsourcing Your Medical and Radiation Oncology Billing.

The outsourcing of a vital part of your business — medical and radiation oncology billing — is a big decision, and we want you to have all your questions answered. Here we've taken some of the most frequent inquiries we receive and tried to provide comprehensive explanations. If you don't see your question here, or need more information on any topic, please send us an email.

Why do you specialize in oncology billing?

Simply put, that's where our clinical expertise lies. We realize that in order to provide superior medical billing services to physicians and facilities, we must know and understand — in a clinical sense — what services our customers provide. Our owners and consultants have that knowledge and that's why RC Billing is an oncology billing services company and will stay an oncology billing company. We are proud to perform billing for medical and radiation oncology practices across the country.

Why should we outsource our oncology billing to RC Billing?

Because no other medical billing company in the country has the background, the industry presence or the in-house consultants that RC Billing can offer. We have an affiliate company (Revenue Cycle Inc.) that provides medical and radiation oncology consulting services to a broad range of practices, hospitals and freestanding facilities. That association puts RC Billing on the leading edge of what is happening in medical and radiation oncology from both a clinical standpoint as well as concerning reimbursement-related issues.

We are a hospital who has recently employed a radiation oncologist and medical oncologist. Can you do the billing for both the hospital technical side as well as the professional billing?

RC Billing can absolutely perform the billing for the professional entities. It is crucial for hospitals that employ physicians and are not knowledgeable regarding the specialty to rely on an expert for the billing, in addition to the clinical work. Hospitals typically want to continue processing their own technical charges through the hospital billing system. We provide a solution to ensure that the technical charges are not only adequate but are not hitting edits and also assist in working denials. Revenue Cycle Inc., our affiliated company, offers a remote solutions option to ensure that all hospital charges are appropriate and will export them to the hospital billing system. To learn more about this service, click here.

What does RC Billing offer that other medical billing companies do not?

Our medical billing services are not scattered among a variety of specialties. We are oncology specific. RC Billing was founded by clinical personnel who have managed billing services for cancer practices and oncology treatment centers across the country. With this knowledge base, RC Billing can assist you with issues ranging from medical and radiation oncology billing to practice management to clinical concerns.

Can a larger medical billing company do a better job than RC Billing?

Bigger is not always better - especially when it comes to something where small details matter in large ways. Because we are specialists, we can target our talents and attention to exactly what it is our clients need. RC Billing currently provides medical and radiation oncology billing services to 66 physicians and facilities in 17 states. We pride ourselves on providing expert oncology billing services and impeccable customer service. Just as oncology physicians must focus on quality over quantity, RC Billing focuses on that as well when it comes to medical and radiation oncology billing. In fact, the owners of RC Billing are available to all clients at every point in the process to ensure quality and customer satisfaction.

Is there a minimum-size practice or minimum volume of billing that clients must meet to work with RC Billing?

Absolutely not. We understand that each business is unique, with the correct number of physicians and staff to serve the distinctive needs of its community. With our deep reservoir of knowledge and expertise in medical billing, RC Billing can be flexible in meeting those needs. You tell us what you need and we'll customize a solution that works just for you.

Isn't it risky to switch medical billing companies?

Not when you're dealing with professionals. At RC Billing, we know the medical and radiation oncology billing business front to back, start to finish. We know exactly what to expect, what to watch out for and what to do to transfer your accounts quickly and efficiently, and we will do it all with transparency, integrity and diligence. We will treat your business as if it were our own and keep you informed of everything along the way.

What are the financial risks to outsourcing my medical billing?

It's understandable that you have concerns about someone "from the outside" handling your finances. That's why RC Billing works with you "from the inside." Far from imposing some cookie-cutter process, we design procedures and reports that will flow with - not interrupt - your current revenue stream. We insist that all billing clients have a lockbox so that all funds are transported either electronically or via paper check directly to the bank. This ensures each client's monies are safe and secure. We become part of your team, getting to know your staff and training them so they're comfortable with any new methods or systems.

My current medical billing company is across town. How will you handle my billing if you're not?

We have found that it's more about "accommodation" than "location." We are all about accommodating client needs and have designed a number of options to do that - even for the majority of RC Billing clients who are not located in Texas. Because each client is different, we customize the logistical fit that is right in each case. We've had great success with setting up remote access into oncology medical record and/or billing systems that enable us to retrieve coding, as well as medical records, with ease. In addition, there is also the option of an electronic interface between the practices systems and our billing system.

My group practices at numerous locations - some hospital based practices and some freestanding facilities. Can you accommodate these varied locations?

In today's diverse medical and radiation oncology billing market, many practices are offering treatment through separate locations. RC Billing understands the various types of partnerships and scenarios, so the logistics of handling the billing services for different locations is really just a matter of straightforward billing and coding management. We've done it for several of the biggest groups in the nation and we can do it for you.

If I choose to outsource my medical billing, will I have access to my billing data?

At RC Billing we strive to exercise the latest interactive technology to achieve the best method for you to access your medical billing data. You will be set up with your own private, online client resource center where you can access your own medical and radiation oncology billing information, download reports, and keep current with medical billing industry news - all 24 hours a day, 365 days a year, from any computer. Take advantage of creating up to five user accounts, each password protected, for individual physicians, or your office manager. Reports will be organized by week, month, and archived for 12 months online for maximum convenience.

How many different specialties do you service?

RC Billing is an oncology-specific billing company and will continue to be precisely that, far into the future. It is easy to know a little bit about a number of specialties but few billing companies know everything about one specialty. RC Billing knows medical and radiation oncology inside and out. We continually educate all staff members on the clinical aspects of oncology because a company cannot perform billing for a specialty it doesn't fully understand.

What extra resources can RC Billing offer me?

Keeping up with the latest medical billing industry news is a top priority here at RC Billing. As an added convenience, we channel important information to your private client portal so that you may have the latest industry news at your fingertips. We provide access to medical and radiation oncology business questions and even proposed and current LCD and medical policies relating to medical billing services for specific payors, including Medicare. Also, take advantage of monthly 'Insider Tips' from the experts in the industry, monthly downloadable audio presentation about the latest medical and radiation oncology billing releases and even online access to educational RC Billing webinars. We do encourage each billing client to allow us into their practice on a yearly basis to review with the physicians documentation and coding practices. In addition, billing clients can attend all Revenue Cycle Inc. billing and coding seminars and webinars at no cost

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